Voice Messaging
The IPECS Call Servers include an integrated Voicemail system providing space for system announcementsand user voice messages.
The integrated Voicemail can be linked to another module, the VMIM, which expands its capabilieis to offer increased recording space. Messages can be forwarded to other users and can include apreamble, callers number and time and date. Voicemails can be manually downloaded and played on yourcomputer or automatically sent to your email or mobile phone.
The Automated Attendant allows you to have a welcome message when a customer calls giving the option forthe customer to choose the right department for their call, this is especially important in companies withdedicated teams to handle customer enquiries. The IPECS Call Server can also intelligently monitor anyqueuing calls and can give callers information on their place in the queue - a proven way to decrease customerfrustration. The system can also play customised on-hold messages to callers, often used as an additional wayof marketing to your customers or providing additional information.
The Automated Attendant allows you to have a welcome message when a customer calls giving the option forthe customer to choose the right department for their call, this is especially important in companies withdedicated teams to handle customer enquiries. The IPECS Call Server can also intelligently monitor anyqueuing calls and can give callers information on their place in the queue - a proven way to decrease customerfrustration. The system can also play customised on-hold messages to callers, often used as an additional wayof marketing to your customers or providing additional information.
